Free Delivery on Orders Above Rs. 6000 ✨
Instagram | Facebook

SEARCH YOUR FAVOURITE

Home
Search
Profile
My bag

Your Cart

Your cart is currently empty.

Terms & Conditions – Dua Mehrama

Welcome to Dua Mehrama. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Order Acceptance

Your order is considered received once you successfully complete the checkout process and receive:

  • An order confirmation email, SMS, or WhatsApp notification (where applicable), and/or
  • A system-generated order number displayed on the order confirmation page.

Dua Mehrama reserves the right to accept or reject any order at its sole discretion.

2. Order Cancellation

By Customer

Customers may request cancellation of an order before it has been processed, packed, or dispatched.

Once an order has entered the processing or shipping stage, cancellation requests may not be accepted.

By Dua Mehrama

Dua Mehrama reserves the right to cancel any order for reasons including but not limited to:

  • Product being out of stock
  • Technical errors during order placement
  • Incorrect pricing or system errors
  • Incomplete or inaccurate customer information
  • Payment authorization failure
  • Suspicious or fraudulent activity
  • Quality control issues detected before shipment
  • Any unforeseen circumstances beyond our control

In such cases, customers will be notified through the contact information provided during checkout.

3. Product Availability

All products displayed on the website are subject to availability.

Although we make every effort to maintain accurate inventory levels, there may be occasions when a product becomes unavailable after an order is placed.

If a product is unavailable:

  • We may offer an alternative product of similar value.
  • Customers may choose to wait for restocking (if applicable).
  • Eligible prepaid orders may be refunded according to our Refund Policy.

4. Payment Methods

We accept payment through the methods available on our website, including:

  • Cash on Delivery (where available)
  • Debit/Credit Cards
  • Bank Transfers
  • Digital Payment Services

Dua Mehrama reserves the right to modify available payment methods at any time.

5. Order Processing

Orders are processed after successful verification and payment confirmation (where applicable).

For custom-made, stitched, personalized, or made-to-order products, full advance payment may be required before production begins.

6. Delivery Timelines

Estimated delivery times during normal business operations are:

Within Pakistan

  • 3–7 Working Days

International Orders

  • 7–15 Working Days

Delivery times are estimates only and may vary due to:

  • Public holidays
  • Weather conditions
  • Customs clearance procedures
  • Courier delays
  • High order volumes
  • Other unforeseen circumstances

7. Delays & Force Majeure

Dua Mehrama will make every reasonable effort to ensure timely delivery of orders.

However, we shall not be held liable for delays, losses, damages, or failure to fulfill obligations resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Storms
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Customs delays
  • Internet or technical failures
  • Other force majeure events

In such circumstances, delivery schedules may be extended without liability.

8. Pricing & Errors

While we strive to ensure pricing accuracy, errors may occasionally occur.

Dua Mehrama reserves the right to:

  • Correct pricing errors
  • Update product information
  • Cancel orders affected by incorrect pricing or system errors

Customers will be informed before any corrective action is taken where possible.

9. Intellectual Property

All content on the Dua Mehrama website, including but not limited to:

  • Logos
  • Images
  • Product Designs
  • Graphics
  • Videos
  • Text Content
  • Website Design
  • Trademarks

remains the exclusive property of Dua Mehrama and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Dua Mehrama shall not be liable for:

  • Indirect or consequential losses
  • Business interruption
  • Loss of profits
  • Data loss
  • Delivery delays beyond our control
  • Third-party courier service failures

Our maximum liability shall not exceed the purchase price of the product ordered.

11. Changes to Terms & Conditions

Dua Mehrama reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

12. Contact Information

For any questions regarding these Terms & Conditions, customers may contact our support team through the contact details provided on the website.

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.